Kate'sVoice

I am often surprised by the lack of research in the area of voice as a barometer for the psyche, but we all know it is.  I got a voice mail from my daughter the other day.  All she said was, “Hi, Mom.  Call me,” but I knew something was wrong.  Fortunately, it was not a big problem, but how did I know there was a problem at all?  It wasn’t what she said; it was how she said it.  Politicians can deliver eloquent, powerful phrases in response to accusations, and we think we know they are lying, no matter what they actually say.

A study done in Geneva has shown that emotions can be “heard” in the voice.  An emotion is what happens when many interconnected processes of interpretation, bodily reaction and expression happen in response to a situation, either external or internal.  Emotion is physical.  Therefore, since the voice IS also physical, it is no wonder that we can “hear” emotions in the voice.  It happens through changes in the muscles, the breath and the brain which in turn affect the pitch, cadence, and inflection of the voice.  Coupled with the ability for the voice to show emotion is the ability for the ear to pick up minute differences in the sound the voice produces.  The ear can perceive 1400 different pitches and 280 different levels of volume for each pitch it can hear! So if you feel an emotion, you can be assured that no matter how hard you try to disguise it, someone will pick it up!

But what about intention?  Can we pick up intentions in a person’s voice or because of their relation to emotions, or is there something else going on?  Intention is what one has in mind to do or bring about, and I mean literally “in mind,” as was shown by two studies of intention.  In the first, it was revealed by New York researchers that infants as young as six months old can understand our intentions, and respond to them.  Another study used functional magnetic resonance imaging (fMRI) to show that the mirror neuron system tracks not only the actions, but also the intentions, of others.  This mirror neuron system has been identified as being very important in guiding our social interactions, especially in survival and keeping us safe. Therefore, intention is a component of “trustworthiness” in social interaction and it is definitely picked up by others, which is why you need to be clear about your intention as a speaker.

Aligning your intention with others’

Public speaking often feels like a solo act.  Conversation can feel that way too!  In personal expression, you will almost always communicate the representation of your personal perspective.  You seek to persuade others, to inform others, or to entertain others.  However, if you truly need or want to communicate something, you need to consider the perspective of others. You can think of intention in public speaking as something akin to good marketing:  you need to know who you are, what you do and why anyone should care.  In an article called “The Power of the Ask,” Market Like a Chick blogger,  Coree Silvera, says “You build your solutions based on their needs and demonstrate how your unique product or service can help them achieve their goals.”  Likewise, when speaking with others, you do the same.  You are not looking for their intention to be the same as yours, but you must understand how their intention for being there intersects with or conflicts with yours.

Let’s look at some obvious examples.

• A political comedian may be hysterically funny to the Democrats and offensive to the Republicans, or vice versa.
• No matter how persuasive, a pharmaceutical rep may have a hard time convincing a convention of naturopaths that his product is viable.
• The most eloquent teacher in the world will not necessarily persuade a group of restless teenagers to sit and listen to him for hours.
• If you know that you have a solution to sell and they need your solution, that doesn’t mean that their intention is to buy from you.

Speech coach, Lisa Braithwaite has a recent article on her blog, Speak Schmeak, which addresses intentions in a broader picture.  She stresses that your words have to align with your actions, and in her examples, the actions have intentionalitiy behind them.  Though not in these words, she asks you to consider this:  what is the intention behind your actions?

It is safe to say that there are those who have persuaded others to listen when it was against the odds.  One fine example is that of a ten-year-old boy, Dalton Sherman, who has captured the hearts of over 500,000 viewers on YouTube.  Dalton is a passionate speaker who makes us believe in him because he obviously believes in himself.  Dalton’s voice is strong.  His words are strong, and he intends that we move together to make a strong difference in education.

Discovering Intention

How can you be more like Dalton?  How can you better align your intention with your voice and your content?  The first step is often to get very honest with yourself and to take inventory of what’s going on in your mind and the minds of your listeners.  Make it a part of what you do in preparation for a talk or a conversation.  And consider that circumstances may interfere with your intention.  A sound system fails, a heckler interrupts your talk, an unexpected emotional response affects you deeply, and changes your mind.  Still, an awareness of intention in yourself and others is key to more clear communication.  Here are some ways to discover yours and use it well.

• Ask yourself why you are there?  Are you there to convince the audience to do something?  Are you there to entertain?  Are you speaking to educate? Are you giving something away in order to get them to buy something else? Are you speaking on behalf of a cause? Are you using this as an opportunity to do something you weren’t actually asked to do? Did you agree to have lunch with someone because you would then be able to corner them with a topic they are not expecting? Are you apologizing? Are you wanting them to hear a grievance? There are many possibilities.  Write them down and be aware of them as you craft your speech or conversation.
• It may be more difficult to clarify intention when you are asked to speak on the spur of the moment.  In that situation, take a moment to consider the audience and who and why they are there.  Your intention is the intersection of why YOU are there, what you have been asked to do, and why the audience should care.
• Create a personal statement of intention for each project or product you need to represent.  Let that statement shape your intention in your communication with others.
• Research the purpose of the organizations and businesses for whom you speak.  Find ways in which their purpose and your intention intersect and use that as a filter in your communication with them.
• You have a unique perspective and personality to bring to whatever you do.  You have a voice that is unlike any other, both a physical one and a “voice” as an authentic presence in the world.  Your intention is always to bring that voice to the table so you can be heard.  And even though Dalton impresses us because he isn’t like most ten-year-olds, just like Dalton, you can bring your unique self to us and do so with confidence and clarity if you honestly believe in who you are what you have to say.

On this long weekend, you might want to take some time to work on your vocal image while you have some time.  Here are five ways you can use the time to your advantage  (Note: This also might be just what you need to add the icing to the cake when you are speaking with your beloved on Sunday.;-)

1. Clarify your intention.  What is the real reason you want to have that conversation? What is the purpose of your presentation?  Why are you talking to that group?  These are the questions to ask in order to clarify your intention.  Intention shows in your voice and your body language.  If your intention is not clear, you will lose some impact.  Take a look at this example from a recent post by Olivia Mitchell on her blog, Speaking about Presenting Notice how danah’s intention changed from giving her talk to getting off the stage.  Great lesson not only in what to do with the backchannel but how an intention can change because of circumstances.  A great resource for studying intention is Dennis Rivers Seven Challenges: Cooperative Communication Skills Handbook wherein he has a long list of intentions that you can refer to get clear on yours.  You can download it for free here .
2. Get in touch with your inner speaker: What emotions do you feel when you speak?  Think of the last time you gave a speech.  Did you feel nervous? Did you wish you were somewhere else? Was there someone in the room that you didn’t like or who gave you a difficult time? Were you frustrated by a poor sound system or lighting or a distracting backchannel?  Were you happy to be there?  Do you enjoy your topic?  Whatever you were feeling, it is a sure bet that it showed in your voice.  Review some of your presentations and prepare for the next by learning from the past.
3. Look closely at your message Take some time to make sure that what you are saying is in alignment with your intention.  For example, make sure the stories you tell are appropriate to the occasion and the audience.  If you know you will be pressed for time to deliver your message, make sure you keep your intention focused on what you have to say and then make it concise, rather than focusing your intention on getting out as quickly as you can.  To help you get clear on your content, check Nick Morgan’s excellent blog on public speaking, Public Words.
4. Watch a great movie and take clear notes.  We can all learn from great actors.  If you haven’t seen one of the Oscar nominated films, rent it or go to the theater and take notes.  Become aware of the conversation and how the actors sound in different situations, with different emotions and intentions.  Consider how you can use some of their tricks. You aren’t looking to sound fake, but you do want to be aware of how so you can create the impact you want with your voice.
5. Focus on your voice.  Practice, Practice, Practice.  If you have a presentation or a speech or an important conversation coming up, once you have extablished your intention and your content, take some time to rehearse out loud.  Go over the beginning, the points you want to make and the end.  Practice while driving. Practice while walking around the house. It’s not enough to rehearse it in your head especially when polishing your vocal image!  You need to hear yourself so you can make adjustments as needed.

If you apply yourself in these ways, your vocal image will shine and shimmer.  And who knows?  You may sparkle just a bit more in the eyes of your Valentine!  And please let me know how you do with these ideas?  You can find me on Twitter as @k8peters!

Investing in Your Vocal Image: A Tale of Two Strategies

Recently, a female executive, we’ll call her Joann, came to me, complaining that too often at the end of a long day she left the office with a hoarse voice and a feeling of utter exhaustion. All she wanted to do was to go home, curl up with a good book and tune everyone nearby out.

Joann admitted that things at work were more stressful than usual. While she was intensely focused on trying to secure additional funding for her growing company, her voice giving out at the end of the day was a new and troublesome problem.

Strategy 1: Getting back in shape

We spent some time getting her voice back in shape by raising her pitch to a more natural level and developing some resonance so that she didn’t need to work so hard at being heard. She was surprised at how easy it was to lift the strain from her voice, even though it took a bit of time to become comfortable speaking in this new way, especially on the phone.

Now, let me say Joann is gregarious by nature. She loves to spin a good story and she always has plenty of color and detail to make any subject she talks about come to life. She is also clear, compelling and strong. She uses humor well and can really draw people into a conversation: All ingredients of a great public speaker. (For more information on presentations skills for executives , please read this recent post from Kathy Reiffenstein on  Professionally Speaking.) I suspected, however, that her vocal choices might be getting in the way of her efforts to raise money for her company.

Strategy 2:  Presenting a deal-maker voice

Taking a chance, I asked whether she was having success with her funding efforts, particularly with her presentations. Joann confessed that although she was not scaring potential investors off, she wasn’t closing any deals either. I asked her if she would make her presentation to me. Just as I presumed, her content was clear and compelling, but her vocal image, specifically the cadence of her voice, was not aligned with her message or intent.

One of the things that makes Joanne sound so friendly is a habitual upward pitch, or open cadence, at the end of her sentences that invites people into the conversation. The problem is she uses this cadence even when she is making a declaration. The upward cadence causes her to seem indecisive and, even worse, wishy-washy. Not exactly the impression you want to give a potential investor. *

She was game to try a different approach since she was determined to get support for her company.  We worked on her cadence and other aspects of her vocal image. Within a short time she began to see a difference. She landed the investments she needed, and she started to go home feeling fulfilled rather than exhausted.

Summary

Today, people see Joanne as both authoritative and open. She makes conscious vocal choices to close a deal or make a friend—two situations which require two different vocal strategies.

P.S. I feel great to have been able to help Joanne learn to manage her vocal image in support of her social life as well as her work. I love my job!

*The Harvard Law School Program on Negotiation posts a daily blog that will be of  great interest to executives, and includes information on communication styles and gender differences in the workplace and as individuals,  as well as conflict resolution.  Its authors are some of the foremost authorities on negotiating today.

On Saturday night, I had the honor of co-producing an event that raised 1.2 Million for the Pacific Symphony’s education and artistic programs.  I am a huge fan of the arts for many reasons, not the least of which is that I made music my career from the time I was in high school.  More importantly, I did so because music was a place I found early on that fed my soul.

Every artist can tell you a story about how their art “saved their life.”  I know it sounds dramatic, but I feel strongly that this is a true statement.  When I was in fourth grade, my dad was job hunting and my mom was ill.  SInce he was gone a lot, we kids had to take care of Mom.  In my school, they encouraged students to start an instrument in fourth grade, so when it was time to choose, I chose the violin.  I often call it “my first love,” because I was enamoured of that instrument for years, holding it close to my heart as I played and practicing for hours.  I am pretty sure that one reason it became so important to me was my mom’s illness.

Now, years later, I’ve had a career as a singer and a voice coach, and seen many, many people choose singing because of the need for something beautiful to inspire them or lift them up, or give them a reason to go on.  I’ve seen audiences moved to tears by a line that reminds them of themselves, and heard people yell at actors who portray heartless characters.  I’ve seen my own children stay out of potential trouble because they were involved with a theatrical role, and  too busy to go to the mall with their friends, thank God!

So, when I get up to talk to people about the importance of arts education, I am speaking from the heart.  This is the first rule of lending your voice to a cause.  Speak from the heart.  It doesn’t really matter if others completely agree with you or not. They will feel your passion, and it will touch their own.  And everyone is passionate about something.

When I did a Google search on Obama’s baritone, I got 19,600,000 results. Clearly, there is a lot of  interest in his voice as part of his success.  His prowess as a speaker is even accepted by the opposition. In fact, the latest research seems to indicate that, if the election results are determined by the two candidates’ oration skills, Obama will win, hands down.  This new study, published by the Vox Institute in Geneva, studied both candidates from the perspective of researchers on speech-communication and emotion-psychology.  The study revealed that even though Senator Obama seems to have a permanent look of anxiety on his face (and who wouldn’t if they were signing up for the job of President of the United States?!), McCain’s lack of emotion in both his face and his voice tell us that McCain is weaker than Obama. Add that to the general consensus that a rich, baritone voice is about the best one to have, and the study seems to suggest that we will be singing hail to Obama the chief!

In another study, researchers at Kent State  discovered in 2002 a component of speech that they said was a guaranteed predictor of success for presidential debates.  The study analyzed the voices of presidential candidates in debates since 1960.  They found an aspect of speech that they called a “hum,” in this case an ability to keep your voice steadfast.  You see, they found that people tend to alter their delivery style when they are unsure of themselves, or when they perceive the other speaker(s) as having more authority.  Those candidates in the debates who kept their voices steadfast always won the most votes.

So what does this mean to the voter?  Clearly, it confirms that the voice is a powerful tool and being a good communicator is important and that a great orator has the ability to sway us just with the sound of his or her voice.  Therefore,  before going to the polls, we have to be sure to look beyond a candidates’ voice and hear what they are actually saying.  What is their intention, besides winning?  Do their words, plans and promises align with their intention?  THEN we can evaluate whether or not both align with the sound of their voice and their delivery style, and with our own values and beliefs.

Now, I have a confession.  I may not pay attention to my own advice, as I am biased.  I think it would be wonderful to be represented on the world stage by someone with a beautiful voice again!!

At an early age, I became obsessed with the need to be understood. Not unusual for a self-focused kid, and some would say it is often the driving force of a middle child (my mom always called me the Ham in the Sandwich..with good reason!). I am sure that this obsession with being heard and understood eventually allowed me to be a performer and a public speaker and to feel very much at ease in front of others. (Are you kidding? They couldn’t keep me OFF of the stage!) It also led me to explore communication in general. This blog will often focus on what makes us better communicators. And this entry is focused on just that.

In general, the key to effective communication is clearly understanding your intention and how that intention aligns with your listener, your content, and the sound of your voice, or the clarity in whatever is your delivery method. So let’s take the first part of this formula today: Intention. Spending time every day to be clear about your intention in your communication is powerful! Here’s a process that can get you started:

• Create a life purpose statement and a work purpose statement. A purpose statement is a brief description of what you do and why you do it.
• Keep these statements in your notebook, date book, laptop, and on your desk- places where you will be able to read them throughout the day as you prepare talks, sales pitches, or discussions.
• Spend two or three minutes every morning consciously reviewing them and how they may apply to the day ahead.
• At the end of the day, spend a couple minutes reviewing them again, and see if you stayed on track.
• If not, make notes on what happened and how you might do things differently the next time.
• If you found that you were on track, plan to get more detailed with your intentions the next day.

Creating a statement of intention for each project or product you represent, and for any important conversations you plan to have will insure that you are more and more aware of what you are saying and how you are saying it! Try this for a month and let me know how it’s going. I’d love to hear from you!